As Chief Executive Officer for Visitor Services, Beth Plemmons is responsible for managing the numerous functions within the Capitol Visitor Center including Visitor Services, Education and Exhibits, Restaurant and Special Events, Gift Shops, Audio Visual, Information Technology, Financial Administration, Training, and General Administration. She routinely works with Congressional and Committee staffs, the U.S. Capitol Police, and others regarding the goals and requirements associated with providing a warm and welcoming guest experience at the U.S. Capitol.
Ms. Plemmons served as Acting Deputy Chief Executive Officer for Visitor Services since July 2010. She has been with the Capitol Visitor Center team since September 2008, when she came on board as Director of Visitor Services, and played a key role in the start-up of the new Visitor Center’s operations. In this role, she was responsible for the overall operation of Visitor Services at the U.S. Capitol, where she managed the overall operations of the Visitor Services Division, including managing more then 170 employees and receiving more than 2.5 million visitors annually.
Prior to joining the AOC Ms. Plemmons was Associate Director for Guest Services at Mount Vernon Estate and Gardens where she supervised ticketing and group sales for more than one million visitors annually. She also spent 17 years at the Biltmore Estate in Asheville, North Carolina, working her way up from Candlelight Reservations Supervisor to Director of Ticketing and Reservations. As Director, she managed more than 100 employees and was responsible for strategic planning, system management, revenue management, and managing the welcome center, call center and sales teams.
Ms. Plemmons received her Bachelor of Science degree from the Virginia Polytechnic Institute and State University in Hotel, Restaurant and Institutional Management, and minored in Business Administration. She also studied at the HÔTELCONSULT in LeBouveret, Switzerland.